Catrion

Our People

“Our people are the heart of CATRION’s success and the driving force behind our journey ‘Beyond the Horizon.’ By investing in their growth, well-being, and diversity, we ensure a sustainable future for our organization and the communities we serve.”

— VP of Human Resources

Our People, Our Future

CATRION’s transformation in 2023 set the stage for a bold new era; one in which our Human Resources (HR) team plays a central role.

From supporting our Vision 2030 commitments to cultivating a robust, diverse talent pool, the HR department ensures that every CATRION employee is empowered to contribute meaningfully to our company’s mission and long-term success.

A Strategy Built for People

In alignment with the Strategy 2024–2026, the HR underwent a strategic restructuring to better serve three core pillars:

Daily Operations

People & Organization

Business Partnership with internal stakeholders

This refined model is supported by five HR Excellence Strategy Pillars, each designed to foster growth, innovation, and a strong corporate culture:

HR Services Automation

Streamlining and automating HR processes to boost efficiency, cost-effectiveness, and user satisfaction.

Talent Attraction & Retention

Building a robust talent pipeline to sustain business continuity, with special emphasis on digitalized recruitment and competitive reward frameworks.

Employee Experience

Enhancing morale, engagement, and satisfaction through continuous feedback loops and well-being programs.

Compensation & Performance Culture

Linking performance with tangible rewards while nurturing a performance-driven mindset across all levels.

Growing Leaders & Building Capabilities

Identifying critical roles for succession, strengthening leadership pipelines, and investing in skills development that underpins our growth aspirations.

Together, these pillars propel CATRION toward its goal of creating a dynamic and sustainable business, closely aligning with Saudi Arabia’s Vision 2030.

4,842

Total Employees

4,426

Male Employees

416

Female Employees

35%

Saudization Rate

Talent Attraction & Retention
CATRION transitioned to a fully digital recruitment process, with ~20 steps tracked via an advanced in-house platform. This approach:
- Reduces time-to-hire through efficient candidate sourcing and screening
- Enhances the candidate experience with clear, transparent communication
- Strengthens workforce stability through robust selection processes
Additionally, initiatives such as succession planning, monthly recruitment-plan updates, and employee engagement surveys have helped keep turnover at a moderate 14%. To further incentivize top talent to stay, HR developed a competitive reward framework and introduced flexible, family-friendly policies, boosting overall job satisfaction and retention.

Employee Development

Building future-ready capabilities is central to CATRION’s strategic goals. This year, CATRION has achieved 3822 training seats:

Executive Training	Culinary Training & Specialized Programs
Senior leadership upskilling (17 Executives), in partnership with renowned institutions including Harvard Business School, INSEAD, Cambridge Judge Business School, and Wharton.	59 culinary staff underwent advanced culinary techniques, international cuisine modules, and food safety training, raising service quality in airport lounges and onboard experiences.
Emphasizes readiness for emerging challenges and strengthens our leadership pipeline.	Year-round training for regulatory certifications like GACAR 68 bolsters compliance and operational excellence.

Female Development	Community Services
194 female employees trained, marking a 20% increase over the previous year. Among the trainees,15.6% were promoted from transactional roles to more senior positions.	53 external trainees benefited from professional skill development, supporting CATRION’s corporate social responsibility (CSR) objectives and strengthening community ties.
Contributes to both gender inclusion and leadership diversity within CATRION.

Saudization & Local Talent
1,312 Saudi employees received training in 2024, marking an 19% growth from prior years. This aligns directly with Vision 2030’s focus on national workforce development.

Diversity & Inclusion
CATRION’s 44-nationality workforce underscores our dedication to a truly global environment. To ensure clear communication across such diverse demographics, HR provides resources in six main languages - Arabic, English, Tamil, Hindi, Tagalog, and Urdu.
- Female Empowerment: A 31% increase in female hiring overall.
- Inclusive Policies: Standardized onboarding, plus new leave types for working mothers and emergency childcare, further fosters an environment of equity and belonging.
By promoting diversity at all levels, CATRION not only nurtures innovation but also strengthens its employer brand, aligning closely with Vision 2030’s emphasis on economic and social development.
Employee Engagement & Well-Being
Maintaining a motivated and healthy workforce is central to CATRION’s success:
- Engagement Surveys: Capture real-time feedback on morale, work-life balance, and culture.
- Well-Being Programs: Focus on health awareness (World Diabetes Day, Men’s Cancer Health, Breast Cancer Awareness, etc.) and mental wellness.
- Work-Life Balance: Introducing flexible work arrangements and new leave types (especially for female employees) reduced stress, leading to a more engaged workforce and helping push turnover down to 14%.

HR Innovations & Digital Transformation

This year, the HR department has leveraged innovative technologies to significantly enhance service delivery and customer satisfaction through the following initiatives:

Employee Digital Archiving	Automated Recruitment Activities	Performance Management System (PMS) Automation	Automated Travel Services	HR Dashboard
Implemented a digital archiving system to manage employee records, resulting in improved data accessibility, security, and accuracy while reducing reliance on physical storage.	Integrated automation into the recruitment process to streamline candidate sourcing, evaluation, and onboarding. This initiative contributed to the reduction of time-to-hire, enhancement of the candidate experience, and ensured efficient fulfillment of business needs.	Launched a digital performance management platform, which enabled real-time tracking of employee performance, improved transparency, and provided actionable feedback to drive individual and organizational growth.	Implemented a travel order and expense tracking system, which simplified travel management processes, enhanced employee satisfaction, and reduced administrative burden.	Deployed HR dashboard systems for HR data management and analytics. This step enhanced decision-making by providing accurate, real-time insights into workforce metrics and trends, enabling proactive adjustments to meet business objectives.

Collectively, these innovative tools support our vision of a tech-forward HR function that underpins a dynamic and agile organization.

Looking Ahead: Future HR Priorities

CATRION’s HR strategy will continue to evolve in step with Vision 2030, ensuring long-term resilience and growth:

Saudization Growth	Strengthening Leadership Development	SAP Integration & Process Optimization	Employer Branding	Enhanced D&I & ESG
Building on the current 35% figure by expanding training programs and recruitment pipelines to support national goals.	Sustaining the momentum of 213% executive training growth and broadening succession-planning initiatives.	Implementing SAP HR modules for enhanced workflow, data integrity, and strategic decision-making.	Strategic recognition programs, success stories, and flexible work benefits to attract and retain top-tier talent.	Target a 10–15% rise in female participation, deepen our diversity efforts, and embed ESG principles (e.g., sustainable resource use, community outreach) in all HR functions.

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Sustaining Tomorrow

Our People

“Our people are the heart of CATRION’s success and the driving force behind our journey ‘Beyond the Horizon.’ By investing in their growth, well-being, and diversity, we ensure a sustainable future for our organization and the communities we serve.”

— VP of Human Resources

Our People, Our Future

CATRION’s transformation in 2023 set the stage for a bold new era; one in which our Human Resources (HR) team plays a central role.

A Strategy Built for People

In alignment with the Strategy 2024–2026, the HR underwent a strategic restructuring to better serve three core pillars:

Daily Operations

People & Organization

Business Partnership with internal stakeholders

This refined model is supported by five HR Excellence Strategy Pillars, each designed to foster growth, innovation, and a strong corporate culture:

HR Services Automation

Streamlining and automating HR processes to boost efficiency, cost-effectiveness, and user satisfaction.

Talent Attraction & Retention

Building a robust talent pipeline to sustain business continuity, with special emphasis on digitalized recruitment and competitive reward frameworks.

Employee Experience

Enhancing morale, engagement, and satisfaction through continuous feedback loops and well-being programs.

Compensation & Performance Culture

Linking performance with tangible rewards while nurturing a performance-driven mindset across all levels.

Growing Leaders & Building Capabilities

Identifying critical roles for succession, strengthening leadership pipelines, and investing in skills development that underpins our growth aspirations.

Together, these pillars propel CATRION toward its goal of creating a dynamic and sustainable business, closely aligning with Saudi Arabia’s Vision 2030.

4,842

4,426

416

35%

Talent Attraction & Retention

CATRION transitioned to a fully digital recruitment process, with ~20 steps tracked via an advanced in-house platform. This approach:

Employee Development

Building future-ready capabilities is central to CATRION’s strategic goals. This year, CATRION has achieved 3822 training seats:

Diversity & Inclusion

CATRION’s 44-nationality workforce underscores our dedication to a truly global environment. To ensure clear communication across such diverse demographics, HR provides resources in six main languages - Arabic, English, Tamil, Hindi, Tagalog, and Urdu.

By promoting diversity at all levels, CATRION not only nurtures innovation but also strengthens its employer brand, aligning closely with Vision 2030’s emphasis on economic and social development.

Employee Engagement & Well-Being

Maintaining a motivated and healthy workforce is central to CATRION’s success:

HR Innovations & Digital Transformation

This year, the HR department has leveraged innovative technologies to significantly enhance service delivery and customer satisfaction through the following initiatives:

Collectively, these innovative tools support our vision of a tech-forward HR function that underpins a dynamic and agile organization.

Looking Ahead: Future HR Priorities

CATRION’s HR strategy will continue to evolve in step with Vision 2030, ensuring long-term resilience and growth:

CATRION