Keeping our workforce safe and well is at the heart of HSSC’s mission. The department reduced the overall incident rate by 24% this year, driven by a non-punitive reporting system that encourages employees to proactively report potential risks without fear of reprisal. Over 1,991 employees received specialized safety training, which helped lower lost-time injuries by 10% and led to zero security violations across all CATRION facilities.

In 2024, CATRION recorded a total of 25,818 cases, with 23,404 (91%) treated at CATRION Clinics and 2,414 referred to external medical providers. This achievement highlights the effectiveness and proactive approach of CATRION’s medical team. As a result, CATRION employees collectively saved a significant amount in hospital visit costs, based on average visit expenses.

Another major step forward has been the acquisition and maintenance of multiple internationally recognized certifications, demonstrating our unwavering commitment to global benchmarks.

In total, we have secured 27 certificates this year, spanning crucial areas such as ISO 41001 for facility management, ISO 45001 for occupational health and safety, ISO 14001 for environmental management, and GACA R 151 certification for aviation security compliance. Alongside these, the department finalized the Environmental Permit to Construct (EPC) and Environmental Permit to Operate (EPO) for key projects, including the RSG site, thereby reinforcing CATRION’s alignment with regulatory requirements and sustainability objectives.

When it comes to facilities management, 2024 witnessed the introduction of over 135 new standard operating procedures (SOPs), guides, and manuals, each meticulously designed to standardize operations across our diverse footprint.

This work culminated in achieving ISO 41001 certification with an extended scope, solidifying CATRION’s growing capability to offer integrated facility management solutions internally and to potential external clients. The department acquired a Computer-Aided Facilities Management (CAFM) system to support these enhancements. This platform centralizes maintenance requests, provides real-time data on equipment lifecycles, and is projected to optimize maintenance and operational costs by 7%, ultimately preserving asset value and optimizing manpower allocation.

In addition to these operational achievements, HSSC has been at the forefront of sustainability. Teaming with our ESG function, we completed the solar energy project at KAEC Laundry (290 KWp capacity, yielding 470,434 kWh annually).

We introduced 17 electric and hybrid vehicles across our fleet, collectively reducing CO₂ emissions by 46,000 kilograms annually. Recycling and waste management were also prioritized, resulting in a 100% increase in recycling-related revenues and an in-depth study of cabin waste composition, revealing that 23.4% is unconsumed food. These measures align with our climate goals and further bolster our commitment to Vision 2030’s targets for carbon footprint reduction.

Key to HSSC’s success is its robust risk management and business continuity framework. This year, the department reached 100% coverage in our Risk & BCM culture maturity assessment, ensuring that every facet of the business understands and addresses potential disruptions, be they operational, financial, or environmental.

Monthly awareness bulletins, quarterly newsletters, and on-site training sessions reinforced a proactive mindset, enabling CATRION to maintain uninterrupted service even under challenging conditions.

As part of its commitment to operational excellence, HSSC has embraced digital transformation to streamline processes and elevate safety standards. In 2024, the department deployed multiple technology-based solutions to reduce manual workloads, improve data accuracy, and enable real-time monitoring across various functions:

• HSSC Dashboard: By automating roughly 75% of the department’s key performance indicators (KPIs), the dashboard consolidates risk assessments, security metrics, QMS, and compliance tasks onto a single platform. Leadership can now quickly review potential concerns, generate data-driven insights, and respond to risks more proactively.
• CAFM for Facility Management: Introduced earlier this year, the Computer-Aided Facilities Management (CAFM) system centralizes maintenance requests, tracks asset lifecycles, and maps facility audit schedules. Initial results suggest a 7% reduction in maintenance and operational costs, reflecting more efficient asset utilization.
• Medical Process Automation: Patient intake, health certificates, and other in-house medical services have been partially digitized, ensuring consistent data management and faster turnaround times. This approach further aligns with HSSC’s objective to provide seamless, on-site healthcare for employees.

By leveraging these digital solutions, HSSC has strengthened compliance, facilitated better decision-making, and laid the groundwork for future innovations—reinforcing CATRION’s vision of a highly agile and tech-enabled organization.

How Automation Powers Compliance & Efficiency

1. CAFM System

Centralized Maintenance: Tracks asset lifecycles, work orders, and inspections in one portal.

Cost Savings: Early data suggests a 7% reduction in maintenance and operational expenses.

2. Medical Process Automation

E-Records & E-Forms: Speeds up patient intake, cuts paperwork, and secures medical data.

Enhanced Accuracy: Minimizes human error, ensuring more reliable health outcomes for employees.

3. HSSC Dashboard

75% Process Automation: Brings together risk assessments, security metrics, QMS, and compliance checklists under one system.

Better Decision-Making: Real-time analytics and visual dashboards help leadership proactively address potential issues.

To ensure synergy between compliance and broader corporate goals, the department engaged in numerous partnerships and collaborations. Notably, we signed Memorandums of Understanding (MoUs) with Ikram, Ertiqa, and Tadweer charities to donate surplus food, electronics, and other assets.

We also concluded an agreement with Morooj to strengthen sustainability efforts across our operations, and a joint MOU with REEF (in collaboration with NADEC) to incorporate local produce into our airline menus, further supporting national agriculture. Additionally, a partnership with King Abdulaziz University opened training opportunities for local students, integrating academic research with industry demands. At the same time, we continued working with the Saudi Food and Drug Authority (SFDA) to refine regulations and uphold rigorous standards, a testament to our role as both an industry operator and thought leader.

9 Partnerships in 2024

• Ikram Charity Surplus food donation program
• Ertiqa Charity Recycling and donation of electronics
• Tadweer Sustainable waste management and food donation
• KAU Training and research exchange for university students
• Elm Company Innovation, data analysis, and technology collaboration
• Almanara Khadraa Oil recycling, leading to a 250% revenue increase from used oil
• CSR Hackathon Driving local community innovations in social responsibility
• Morooj Agreement Enhancing sustainability efforts through environmental awareness, increased vegetation cover, and community engagement in green initiatives
• REEF MOU (with NADEC) Fostering sustainable agriculture and incorporating locally sourced products into airline menus, contributing to food security and boosting the economic value of national goods

UNCCD COP 16 Success
Serving 65,000+ Meals with Zero Incidents

The HSSC team’s contributions were on full display during UNCCD COP 16, where over 65,000 meals were served without a single accident or food-related incident. The on-site medical staff conducted 496 health checkups and issued 460 health cards under time-critical conditions. Thanks to thorough planning and daily oversight in regard to the F&B scope, the event concluded with zero customer-facing complaints, a vivid demonstration of how diligent processes and dedicated teams drive excellence in large-scale engagements.

In essence, the Health, Security & Standards Control department has firmly positioned CATRION as a leader in operational rigor, sustainability, and risk management. By combining top-tier certifications, state-of-the-art technologies, and a culture that values safety and well-being, HSSC continues to raise the bar for performance and accountability.