Expanding its operational footprint significantly in 2024, CATRION's Integrated Hospitality Business Segment pursued strategic
Diversification to enhance service delivery and profitability across various sectors:
Remote Sites Expansion:
The IH Business Segment launched operations on 11 new rigs, enhancing its presence in the remote mining, oil, and gas sectors. This strategic expansion focuses on selecting profitable projects and discontinuing operations that incur losses, aligning with CATRION's efficiency-driven approach.
Healthcare Segment Growth:
A significant development in 2024 was securing 10 new contracts in the healthcare sector, including a noteworthy agreement with Saudi German Hospital set to commence in January 2025. This expansion marks a strategic milestone, establishing a strong foothold in both public and private healthcare facilities, reflecting the IH Business Segment’s commitment to broadening its service spectrum.
Railway
Service Enhancements:
The Business Segment has fortified its collaboration with the Saudi Railways Organization (SRO) and other private rail carriers, achieving gains in on-board sales and enhancing station lounge services. These initiatives aim to improve passenger experiences and strengthen CATRION's position in the railway catering and hospitality market.
Laundry Services Expansion:
The Integrated Hospitality Business Segment has overseen significant expansions at its existing laundry facilities and participated in the Red Sea Laundry Project. These developments are designed to support high-end hospitality needs while adhering to rigorous sustainability standards, demonstrating CATRION's commitment to environmental responsibility.


Strategic Restructuring
The year 2024 also brought its set of challenges, notably in managing and phasing out unprofitable contracts. In response, Integrated Hospitality Business Segment undertook a strategic restructuring, introducing region-specific leadership to enhance market expertise and operational oversight.
This adjustment has proven effective, maintaining a high client satisfaction rate, with a 95% retention rate across key accounts, illustrating the Segment’s resilience and strategic adaptability in a competitive market.

IH Reach in 2024

New rigs
Hospital Contracts
%
client retention rate

Strategic Alignment